Terms of Service

The agreement between you and Voxy when you use our AI voice-agent platform.

Last updated: May 25, 2026

Welcome to Voxy. By creating an account, connecting a phone number, or sending a call through our platform, you agree to these terms. Please read them carefully — if anything is unclear, write to info@voxyhq.com and we'll explain.

1. The service

Voxy provides AI voice agents that answer phone calls on behalf of your business. We handle inbound and outbound calls in English, Greek, Malay, Hindi, Arabic, and 30+ other languages, transcribe them, and produce summaries, leads, tickets, and tasks.

2. Your account

You're responsible for the accuracy of the information in your workspace, the security of your login credentials, and the actions of anyone you invite into your workspace. Don't share your password with anyone, and rotate it if you suspect it's been exposed.

3. Acceptable use

Your use of Voxy is also governed by our Acceptable Use Policy, which forms part of these terms. Among other things, you agree not to use Voxy to:

send spam or unsolicited bulk, automated, or repetitive calls, messages, or voicemails, or run any campaign a reasonable recipient would regard as unwanted, deceptive, or high-volume nuisance traffic;
place autodialed, robocalled, or artificial- or pre-recorded-voice calls (including AI-generated voice calls) without the prior express consent required by law for that call type — you are solely responsible for obtaining and retaining proof of that consent;
call numbers on any applicable Do-Not-Call (DNC) list (national, state, or internal) without a valid exemption; you must scrub against those lists before dialing and honour any opt-out or revocation of consent immediately;
place calls or messages in violation of the TCPA, the FTC Telemarketing Sales Rule and National Do-Not-Call Registry, CAN-SPAM, CASL, PECR, the EU ePrivacy rules, or other applicable telecom, anti-spam, or consumer-protection laws;
impersonate another person or business, or use AI voices to imitate a specific real person without their documented consent;
harass, defraud, or deceive callers;
engage in caller-ID spoofing, toll fraud, or traffic pumping, or interfere with emergency services;
circumvent the recording-disclosure greeting we play before the AI speaks;
reverse-engineer, scrape, or stress-test the platform.

You are responsible for complying with all telecom, privacy, and anti-spam laws that apply to each call, in every jurisdiction you call into. Report suspected abuse to info@voxyhq.com.

4. Billing

Voxy is billed per minute of call time consumed, plus your monthly plan fee. Bank-transfer top-ups are applied to your workspace within one business day of clearing. Unused minutes do not roll over.

5. Recordings and transcripts

Recordings and transcripts of your calls belong to your workspace. We store them encrypted, expose them only via short-lived signed URLs, and never share them with third parties for marketing purposes. You can delete any call from your dashboard at any time.

6. Service level

We target 99.5% monthly uptime for the voice path. Planned maintenance windows are announced in advance on voxyhq.com.

7. Suspension and termination

You can close your account at any time from /workspace/settings. We'll keep your billing record for the period required by applicable tax law and anonymise the rest.

We may suspend, throttle, rate-limit, or restrict features (such as outbound calling), or terminate your account — immediately and without prior notice — where we reasonably believe you have violated these terms or our Acceptable Use Policy, engaged in fraud or telecom abuse, or created legal or security risk. Where we suspend or terminate for such a violation or for non-payment, fees already paid are non-refundable and any prepaid balance may be forfeited to the extent permitted by law. You remain liable for, and we may recover from you, costs arising from your violation, including carrier fines, toll-fraud losses, and regulatory penalties.

8. Liability

Voxy is provided "as is." We're not liable for losses caused by the AI getting an answer wrong, by an outage on a third-party provider we depend on, or by your own misconfiguration. Our total liability in any 12-month period is capped at the fees you paid us in that period.

9. Changes

We may update these terms. If we do, we'll email the workspace owner at least 14 days before the change takes effect. Continuing to use Voxy after that means you accept the new terms.

10. Contact

Questions about these terms? Email info@voxyhq.com.

3. Acceptable use

Your use of Voxy is also governed by our Acceptable Use Policy, which forms part of these terms. Among other things, you agree not to use Voxy to:

send spam or unsolicited bulk, automated, or repetitive calls, messages, or voicemails, or run any campaign a reasonable recipient would regard as unwanted, deceptive, or high-volume nuisance traffic;

place autodialed, robocalled, or artificial- or pre-recorded-voice calls (including AI-generated voice calls) without the prior express consent required by law for that call type — you are solely responsible for obtaining and retaining proof of that consent;

call numbers on any applicable Do-Not-Call (DNC) list (national, state, or internal) without a valid exemption; you must scrub against those lists before dialing and honour any opt-out or revocation of consent immediately;

place calls or messages in violation of the TCPA, the FTC Telemarketing Sales Rule and National Do-Not-Call Registry, CAN-SPAM, CASL, PECR, the EU ePrivacy rules, or other applicable telecom, anti-spam, or consumer-protection laws;

impersonate another person or business, or use AI voices to imitate a specific real person without their documented consent;

harass, defraud, or deceive callers;

engage in caller-ID spoofing, toll fraud, or traffic pumping, or interfere with emergency services;

circumvent the recording-disclosure greeting we play before the AI speaks;

reverse-engineer, scrape, or stress-test the platform.

You are responsible for complying with all telecom, privacy, and anti-spam laws that apply to each call, in every jurisdiction you call into. Report suspected abuse to info@voxyhq.com.

7. Suspension and termination

You can close your account at any time from /workspace/settings. We'll keep your billing record for the period required by applicable tax law and anonymise the rest.