Acceptable Use Policy

Effective date: 1 July 2026 · Last updated: 8 July 2026 · Version: 1.1

This Acceptable Use Policy ("AUP") governs your use of Voxy, operated by Voxy. It forms part of our Terms of Service. We may suspend or terminate access for violations.

1. Prohibited uses

• Anything illegal, or that infringes the rights of others, including intellectual-property, privacy, or publicity rights.
• Fraud, phishing, social engineering, or impersonation intended to deceive.
• Harassment, threats, hate speech, or content that is obscene or exploits minors.
• Distributing malware, or probing, scanning, or breaching the security of any system.
• Reverse engineering the service, circumventing usage limits, or reselling access without authorisation.

2. Telephony and messaging rules

• No spam. Do not send unsolicited bulk, automated, or repetitive calls, messages, or voicemails, and do not run any campaign a reasonable recipient would regard as unwanted, deceptive, or high-volume nuisance traffic, whether or not a specific statute is triggered.
• No robocalls without consent. Do not place autodialed, robocalled, or artificial- or pre-recorded-voice calls (including AI-generated voice calls) without the prior express consent required by law for that call type. You are solely responsible for obtaining and retaining proof of that consent, scrubbing against all applicable Do-Not-Call registries before dialing, and honouring any revocation of consent immediately.
• Only place outbound calls where you have a lawful basis and any required consent; honour Do-Not-Call lists and opt-outs.
• Comply with applicable telemarketing and calling-time laws (e.g., TCPA, the FTC Telemarketing Sales Rule and National Do-Not-Call Registry, CASL, PECR, and local equivalents).
• Play the required recording-disclosure greeting where recording is enabled and disclosure is legally required.
• No caller-ID spoofing, toll fraud, traffic pumping, or interference with emergency services.

3. AI-specific rules

• Do not use AI agents to deceptively impersonate a specific real person or organisation.
• Disclose that callers are interacting with an automated agent where required by law.
• Do not use the service to generate prohibited, unlawful, or harmful content.

4. Reliability

The service is not intended for use as a sole channel for emergencies or where failure could lead to death, personal injury, or severe environmental or property damage.

5. Enforcement and reporting

We may investigate suspected violations and suspend, throttle, rate-limit, restrict features (such as outbound calling), or terminate offending workspaces, with or without notice depending on severity. Where we suspend or terminate for a violation, fees already paid are non-refundable and you remain responsible for resulting costs, including carrier fines, toll-fraud losses, and regulatory penalties. Report abuse to info@voxyhq.com.